Terms of Use

INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Taskie, a digital marketplace platform that connects verified service professionals ("Taskers") with customers who need their services. These Terms of Use ("Terms", "ToU", or "Agreement") constitute a legally binding contract between you ("User", "you", or "your") and Taskie ("we", "us", "our", or "Platform").

By accessing, registering for, or using the Taskie platform through our website, mobile application, or any other means (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations of the Federal Republic of Nigeria.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

1. DEFINITIONS AND INTERPRETATION

1.1 Platform Terminology

For the purposes of this Agreement, the following terms shall have the meanings ascribed below:

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 General Eligibility Requirements

To use the Taskie Service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
• Be a resident of Nigeria or legally authorized to work in Nigeria (for Taskers);
• Have the legal capacity to enter into binding contracts under Nigerian law;
• Provide accurate, current, and complete registration information;
• Maintain and promptly update your account information to ensure accuracy;
• Not be prohibited from using the Service under Nigerian law or any other applicable jurisdiction;
• Not have been previously suspended or removed from the Platform for violations of these Terms.

2.2 Customer Registration

Customers must complete phone number verification via SMS One-Time Password (OTP) to create an account. By registering as a Customer, you warrant that:

• All information provided during registration is truthful and accurate;
• You have lawful access to and control over the phone number provided;
• You will use the Service only for legitimate purposes in accordance with these Terms;
• You will not create multiple accounts or impersonate any person or entity.

2.3 Tasker Registration and Verification

Taskers must complete a comprehensive 5-step registration process and pay a non-refundable ₦1,500 Registration Fee. This process includes:

• Phone Number Verification: SMS OTP verification to confirm identity and contact information;
• Identity Documentation: Submission of government-issued identification (National ID, Driver's License, or International Passport);
• Address Verification: Proof of residential address through utility bills or official correspondence;
• Service Category Selection: Specification of skills, expertise, and service categories;
• Profile Creation: Professional information, service areas, and pricing structure;
• Payment of Registration Fee: One-time ₦1,500 fee for identity verification and platform access.

Important: The Registration Fee is non-refundable under any circumstances, including account suspension, voluntary termination, or rejection of application. This fee covers the cost of identity verification, background checks, and platform infrastructure. Taskie reserves the right to reject any Tasker application at its sole discretion without providing reasons for rejection.

3. DESCRIPTION OF SERVICE AND PLATFORM ROLE

3.1 Nature of the Platform

Taskie operates as a marketplace platform that facilitates connections between Customers and independent Taskers. The Platform provides technology infrastructure, payment processing, communication tools, and trust & safety mechanisms but DOES NOT:

• Employ, supervise, direct, or control Taskers in any manner;
• Provide the services offered by Taskers;
• Act as an agent, representative, or fiduciary of either Customers or Taskers;
• Guarantee the quality, safety, legality, or fitness of services provided by Taskers;
• Establish employment or contractor relationships between the Platform and Taskers.

3.2 Independent Contractor Relationship

Taskers are independent contractors who:

• Set their own service prices through negotiation with Customers;
• Determine their own work schedules, methods, and service delivery approaches;
• Provide their own tools, equipment, and materials unless otherwise agreed with Customers;
• Bear sole responsibility for their tax obligations, insurance, licensing, and regulatory compliance;
• Have no employment, partnership, joint venture, or agency relationship with Taskie.

Taskers acknowledge and agree that they are solely responsible for:

• Obtaining and maintaining all necessary licenses, permits, certifications, and insurance required for their services;
• Complying with all applicable labor laws, tax regulations, and professional standards;
• Managing their own business operations, expenses, and financial planning;
• Ensuring the safety, quality, and legality of services provided to Customers.

4. SERVICE FEES, PAYMENT TERMS, AND FINANCIAL OBLIGATIONS

4.1 Fee Structure

Taskie employs a dual fee structure designed to sustain platform operations, ensure trust & safety measures, and provide comprehensive support services:

4.1.1 Customer Trust & Support Fee

Customers pay a 7.5% Trust & Support Fee on top of the agreed Service Amount, with a maximum cap of ₦10,000 per transaction. This fee covers:

• Payment processing and secure escrow services;
• Identity verification and background checks for Taskers;
• Customer support and dispute resolution services;
• Satisfaction guarantee and quality assurance;
• Platform maintenance, security, and technology infrastructure;
• In-app communication tools (messaging, calls, voice notes);
• Rating and review system integrity;
• Insurance and liability protection mechanisms.

Example: Service Amount: ₦50,000 | Customer Fee (7.5%): ₦3,750 | Total Customer Payment: ₦53,750

4.1.2 Tasker Commission

Taskie deducts a 10% commission from the Service Amount before disbursing payment to Taskers, with a maximum cap of ₦50,000 per transaction. This commission funds:

• Lead generation and Customer acquisition;
• Marketing and promotional activities;
• Platform development and feature enhancements;
• Tasker support services and resources;
• Payment processing and fraud prevention;
• Legal compliance and regulatory obligations.

Example: Service Amount: ₦50,000 | Tasker Commission (10%): ₦5,000 | Tasker Receives: ₦45,000

4.2 Payment Processing and Escrow

All payments are processed through Taskie's integrated payment partners (Paystack and Flutterwave) using secure, PCI-DSS compliant infrastructure. The payment flow operates as follows:

1. After job discussion and price agreement via in-app chat, the Tasker sends a formal invoice;
2. The Customer reviews and approves the invoice, triggering payment authorization;
3. The Customer's payment (Service Amount + 7.5% Trust & Support Fee) is securely held in escrow;
4. The Tasker receives notification to commence work;
5. Upon job completion, the Customer confirms satisfactory work through the Platform;
6. The Service Amount minus 10% commission (capped at ₦50,000) is released to the Tasker within 24-48 business hours.

Customers acknowledge that:

• Payments are non-refundable once a job is confirmed as completed;
• Disputes must be raised within 10 hours of job completion;
• Payment through third-party channels outside the Platform is strictly prohibited;
• All transactions are denominated in Nigerian Naira (₦).

5. PRICING AND SERVICE AGREEMENTS

5.1 Price Negotiation and Chat-to-Invoice System

Taskie facilitates a flexible pricing model where Customers and Taskers negotiate service prices directly through the Platform's in-app messaging system. This process involves:

1. Initial Contact: Customer views Tasker profile, including price ranges and service descriptions;
2. Job Discussion: Parties communicate via in-app chat to discuss job requirements, scope, timeline, and pricing;
3. Price Agreement: Both parties reach mutual agreement on the Service Amount;
4. Invoice Generation: Tasker creates and sends a formal invoice through the Platform;
5. Invoice Acceptance: Customer reviews, approves, and pays the invoice (Service Amount + 7.5% Trust & Support Fee);
6. Binding Agreement: Upon payment, the agreed terms become a binding contract between Customer and Tasker.

Both parties acknowledge that:

• All pricing negotiations must occur within the Platform's communication system;
• Agreed prices cannot be unilaterally changed after invoice payment;
• Additional work or scope changes require new agreements and invoices;
• Price negotiations must be conducted in good faith and comply with applicable consumer protection laws.

6. PRIVACY, DATA PROTECTION, AND COMMUNICATION STANDARDS

6.1 Privacy Protection Policies

Taskie implements comprehensive privacy measures to protect User confidentiality and security:

6.1.1 Phone Number Masking

All User phone numbers are permanently masked and never revealed to other Users. In-app calls are routed through the Platform's telecommunications infrastructure, protecting both parties' contact information. Users must not:

• Request, share, or attempt to obtain phone numbers outside the Platform;
• Use third-party communication channels for job-related discussions;
• Circumvent Platform privacy protections through any means;
• Store, record, or misuse protected contact information.

Warning: Violations of phone number privacy policies may result in immediate account suspension and legal action.

6.1.2 Name Display Standards

User names are displayed in "FirstName L." format only (e.g., "John L.", "Sarah A."). Full names, surnames, middle names, and other identifying information are protected and never publicly displayed. This measure:

• Prevents identity theft and fraud;
• Protects User privacy during initial interactions;
• Reduces harassment and unwanted contact;
• Maintains professional boundaries between Users.

6.1.3 Address Protection

Customer addresses are protected until after booking confirmation and Tasker acceptance. Exact addresses are only shared when:

1. The Customer has paid the invoice;
2. The Tasker has accepted the job;
3. Both parties have confirmed the job parameters;
4. The job is scheduled to commence within 48 hours.

Taskers must not:

• Share Customer addresses with third parties;
• Visit addresses without confirmed bookings;
• Store or record addresses for future use outside the Platform;
• Use address information for marketing or solicitation purposes.

6.2 In-App Communication Requirements

All job-related communication must occur through Taskie's in-app messaging, calling, and voice note features. This requirement:

• Protects User privacy and security;
• Creates auditable communication records for dispute resolution;
• Enables Platform monitoring for fraud prevention;
• Ensures compliance with Terms of Use;
• Facilitates customer support and issue resolution.

Critical: Users who attempt to move conversations off-platform (via WhatsApp, phone calls, email, social media, or other channels) violate these Terms and forfeit Platform protections, including dispute resolution services, payment security, and customer support.

7. TRUST BADGE SYSTEM AND PERFORMANCE METRICS

7.1 Trust Badge Categories

Taskie assigns Trust Badges to Taskers based solely on the number of successfully completed jobs. These badges serve as visual indicators of experience and reliability:

• NEW TASKER: 0-9 completed jobs - Identity verified and approved for platform access; Building initial reputation and client base; Subject to enhanced monitoring and quality checks.
• EXPERT TASKER: 10-49 completed jobs - Demonstrated consistent service delivery; Proven track record with multiple satisfied Customers; Established reliability and professionalism.
• ELITE TASKER: 50-99 completed jobs - Highly experienced with substantial job history; Exceptional service quality and customer satisfaction; Priority placement in search results and recommendations.
• LEGENDARY TASKER: 100+ completed jobs - Top-tier platform professionals with extensive experience; Highest levels of customer satisfaction and loyalty; Enhanced visibility and marketing support from Platform.

7.2 Badge Assignment and Updates

Trust Badges are automatically updated upon successful job completion and Customer confirmation. Badges:

• Cannot be purchased, transferred, or manipulated;
• Reflect genuine job completion metrics verified by the Platform;
• May be suspended or revoked if fraudulent activity is detected;
• Do not constitute guarantees of service quality or outcomes;
• Are subject to Platform discretion and modification.

8. RATINGS, REVIEWS, AND FEEDBACK SYSTEM

8.1 Rating Requirements and Authenticity

Taskie maintains a verified rating and review system where:

• Only verified Customers who have completed jobs can leave ratings and reviews;
• Reviews are enabled only after job completion and payment processing;
• Each Customer can rate each Tasker only once per completed job;
• The 5-star rating system covers quality, communication, punctuality, and overall satisfaction;
• Anti-fraud algorithms detect and prevent fake reviews, rating manipulation, and coordinated abuse.

8.2 Minimum Rating Requirements

Taskers must maintain a minimum average rating of 3.8 stars to continue using the Platform. Taskers whose ratings fall below 3.8 stars will:

1. Receive automatic notification and performance counseling;
2. Be placed on probationary status with enhanced monitoring;
3. Have reduced visibility in search results and recommendations;
4. Face account suspension if ratings do not improve within 30 days;
5. Be subject to permanent account termination for sustained poor performance.

Quality Standard: This minimum rating requirement ensures platform quality standards and protects Customer interests. Taskers acknowledge that maintaining acceptable service quality is essential for continued platform access.

8.3 Review Content Standards

All reviews must be honest, factual, and based on personal experience. Reviews must not contain:

• Profanity, hate speech, discriminatory language, or personal attacks;
• Private information about individuals, including contact details or addresses;
• False, misleading, or fraudulent statements;
• Spam, promotional content, or commercial solicitation;
• Legal threats, extortion attempts, or coercive language;
• Copyright-infringing material or intellectual property violations.

Taskie reserves the right to remove reviews that violate content standards, without prior notice to the reviewer. Repeated violations may result in account suspension.

9. DISPUTE RESOLUTION AND CUSTOMER PROTECTION

9.1 Dispute Filing Procedures

Customers who are dissatisfied with service quality, completion, or outcomes may file disputes within 10 hours of job completion. This strict deadline ensures:

• Timely resolution of issues while evidence is fresh;
• Protection of Taskers from unfounded late complaints;
• Fair evaluation of circumstances by support teams;
• Efficient allocation of platform resources.

To file a dispute, Customers must:

1. Submit the dispute through the Platform's in-app dispute center within 10 hours of job completion;
2. Provide detailed description of the issue, including photos, videos, or other evidence;
3. Specify the desired resolution (refund, rework, partial refund, etc.);
4. Respond promptly to platform inquiries and provide additional information as requested;
5. Cooperate with the mediation process in good faith.

Critical Deadline: Disputes filed after the 10-hour window will not be accepted except in cases of documented emergency circumstances or technical platform failures.

9.2 Dispute Resolution Process

Taskie's dispute resolution team reviews all disputes and makes determinations based on:

• Evidence provided by both parties (photos, videos, messages);
• Service agreement terms and invoice details;
• Platform communication records;
• Industry standards and reasonable expectations;
• Historical performance data for both parties;
• Applicable Nigerian consumer protection laws.

10. USER CONDUCT AND PROHIBITED ACTIVITIES

10.1 General Conduct Requirements

All Users must:

• Treat other Users with respect, professionalism, and courtesy;
• Communicate honestly and transparently about job requirements and capabilities;
• Honor commitments made through the Platform;
• Comply with all applicable laws, regulations, and professional standards;
• Protect the confidentiality of information shared through the Platform;
• Report suspicious activity, fraud, or violations to Taskie support immediately.

10.2 Strictly Prohibited Activities

The following activities are absolutely prohibited and may result in immediate account termination and legal action:

• PAYMENT CIRCUMVENTION: Attempting to transact outside the Platform, requesting direct payments, or bypassing platform fees;
• CONTACT INFORMATION SHARING: Exchanging phone numbers, email addresses, social media handles, or other contact information;
• FRAUD AND MISREPRESENTATION: Providing false information, creating fake accounts, impersonating others, or engaging in deceptive practices;
• HARASSMENT AND ABUSE: Threatening, intimidating, stalking, or abusing other Users in any form;
• DISCRIMINATION: Denying services or treating Users differently based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;
• ILLEGAL SERVICES: Offering, requesting, or facilitating illegal goods, services, or activities;
• REVIEW MANIPULATION: Creating fake reviews, paying for positive reviews, or coercing Customers into specific ratings;
• PLATFORM EXPLOITATION: Hacking, reverse engineering, scraping data, or exploiting platform vulnerabilities;
• SPAM AND SOLICITATION: Sending unsolicited messages, promotional content, or marketing materials;
• MULTIPLE ACCOUNTS: Creating or operating more than one account without explicit Platform permission.

11. ACCOUNT SUSPENSION AND TERMINATION

Taskie reserves the right to suspend or terminate User accounts for violations of these Terms, fraudulent activity, poor performance, or any conduct detrimental to the Platform's integrity. Termination may be immediate and without prior notice in cases of serious violations.

Upon termination:

• Users lose access to all Platform features and services;
• Pending payments may be forfeited or withheld pending investigation;
• Registration fees are non-refundable under any circumstances;
• Users may be prohibited from creating new accounts;
• Legal action may be pursued for severe violations or damages.

12. LIABILITY LIMITATIONS AND DISCLAIMERS

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY NIGERIAN LAW, TASKIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE PLATFORM IS PROVIDED "AS IS" WITHOUT GUARANTEES OF QUALITY, SAFETY, OR OUTCOMES.

Taskie is not responsible for:

• Tasker actions, service quality, or conduct;
• Injuries, property damage, or losses arising from Platform use;
• Disputes between Customers and Taskers;
• Loss of data, revenue, or business opportunities;
• Service interruptions or technical failures;
• Third-party payment processor issues or delays.

Users assume all risks associated with engaging Taskers or providing services through the Platform.

13. INDEMNIFICATION

Users agree to indemnify, defend, and hold harmless Taskie, its officers, directors, employees, and agents from all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from:

• Violation of these Terms or applicable laws;
• Services provided or received through the Platform;
• Disputes with other Users;
• Misuse of the Platform or violation of third-party rights;
• Negligence, misconduct, or fraudulent activity;
• Breach of representations and warranties made herein.

14. MODIFICATIONS TO TERMS

Taskie may modify these Terms at any time by posting updated versions on the Platform. Continued use after modifications constitutes acceptance of the new Terms. Material changes will be communicated via email or in-app notification.

Users are responsible for regularly reviewing these Terms to stay informed of updates and changes.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act or, failing that, in the courts of Lagos State, Nigeria.

Both parties consent to the exclusive jurisdiction and venue of courts in Lagos State for any legal proceedings related to these Terms or the Platform.

16. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between Users and Taskie.

No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision.

17. CONTACT INFORMATION

For questions about these Terms of Use, please contact:

ACCEPTANCE ACKNOWLEDGMENT

BY USING THE TASKIE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE IN THEIR ENTIRETY.